Account deletion is permanent after a 14-day waiting period. This guide explains what you can do before the request becomes final and what information the platform keeps.
Before you request deletion
- Finish or cancel anything you still need.
- Download a copy of your data if you want to keep it.
- Confirm that you can access the email address on your account.
If you own one or more workspaces, the platform will not let you request account deletion yet. Delete every workspace you own first so members, subscriptions, and business records are not left without an owner. The page tells you how many workspaces are blocking the request.
Workspace ownership transfer is planned for a future release. It is not currently available through the interface or through support.
Request deletion
- Open Settings.
- Choose Privacy & data.
- Select Delete my account.
- Read the confirmation carefully and submit the request.
The platform sends a confirmation email and starts a 14-day waiting period.
During the waiting period
Your account remains available during the waiting period. If you change your mind, open Settings, return to Privacy & data, and choose Cancel deletion request before the deadline. You can also use the cancellation link in the confirmation email.
What happens when deletion becomes final
- You can no longer sign in.
- Your name and email are replaced with non-identifying placeholders.
- Passwords, security verification information, and recovery details are permanently removed.
- Your workspace memberships are removed, so you no longer appear in team lists.
- Historical security and audit records may remain, but they no longer include the personal profile information removed from your account.
Why limited records may remain
Some business, security, or legal records must remain so workspace owners can understand past activity and the platform can meet its obligations. Those records keep only the minimum anonymous reference needed for that purpose.
Information that may remain
- Invoices and other business documents you created remain with the workspace that owns them.
- Payment records held by Stripe are managed under Stripe's own retention obligations. Contact Stripe support if you need help with those records.
- Protected backups may temporarily contain the old account information until their automatic retention period ends, no later than 30 days. Contact support if a regulator requires an urgent review.
After deletion
If you want to return later, you can register again with the same email after the deletion process has finished. The new account will not restore the deleted account's memberships or settings.
Need help?
Contact support before the waiting period ends if you cannot cancel the request or have questions about what will be removed.